Thousands of organisations rely on TidyHQ. We, like you, use TidyHQ for our own operations. It’s where we make decisions, handle finances, manage tasks and more. That’s why we guarantee 99% monthly uptime to teams on TidyHQ.

What is Uptime? 

“Uptime” refers to the period of time when TidyHQ is up and running.

How do we track uptime? 

We track uptime by measuring the server side error rate along with using server monitoring software to look at results from ping tests, web server tests, TCP port tests, and website tests. Any changes to TidyHQ's uptime are immediately shown on our Status site.

What happens if it falls below 99%

Our Ops team is working so that we won’t find ourselves in that situation. But stuff happens, so if our uptime drops below 99%, we will provide an automatic credit under our SLA to our customers on their next billing cycle. For any given day where an outage exceeds 5 minutes, we’ll credit your account 10x for a full hour that is equal to the hourly rate you pay us for use of TidyHQ. That is the full limit of our liability under this SLA. Now you can get back to your work with the peace of mind knowing that we’ve got you covered.

Will this change in the future? 

TidyHQ may update this SLA extremely occasionally — we’ll notify you about significant changes by emailing the account owner or by placing a prominent notice on our site.

What if I have questions? 

Please get in touch with our friendly support team and we’ll be happy to answer them!